Flash Vehicle Rentals - Enhancing client service

In this month's selected case study, our readers can get an idea of what it takes to improve the client service in the vehicle tracking industry. One thing is for sure, Frotcom's solution is in such way designed as to help you achieve this. Flash Vehicle Rentals is a leading provider of fleet management, vehicle hire and maintenance services to corporations, humanitarian organizations and individuals in Sierra Leone. With operational hubs in Freetown and Makeni, Flash has extensive experience operating in Sierra Leone and works with its clients to develop comprehensive transportation solutions. Flash delivers the highest levels of safety, reliability and customer service through its large fleet of high quality Toyota 4_4 vehicles, professional maintenance facilities staffed with international mechanics, and extensive inventory of Toyota spares. Flash also provides guaranteed replacement vehicles, Flash Mobile Service Vehicle support, GPS vehicle tracking, and uniformed, highly trained drivers, amongst other customized high-value offerings. With a growing fleet of 70 vehicles, Flash selected Frotcom’s vehicle tracking system to improve fleet management and enhance client service.  “After piloting numerous GPS/GPRS vehicle tracking solutions in Sierra Leone, Frotcom proved to be the clear winner. It has provided us with improved control over our fleet and drivers and enabled us to enhance our client service through, for example, more rapid 24/7 roadside assistance, fuel theft mitigation, vehicle usage reporting and the health, safety and logistical benefits of knowing exactly where vehicles are at all times”, commented John Stelzer, Managing Director of Flash Vehicle Rentals. The Flash management team brings over 30 years of experience operating in Africa across multiple sectors including agriculture, business services, construction, government, mining and the development sector. Additional information on Flash can be found on the company’s website.